5.1. Each booked Session reserves exclusive time in the diary of the Company or the Provider, as applicable. The Client acknowledges that short notice cancellations and requests to reschedule may result in loss of income, loss of the opportunity to accept other work, and administrative costs. The charges in this clause are agreed to be reasonable and proportionate.

5.2. Any request to cancel or reschedule a Session must be given by Notice to the email address specified in the Notices clause. A request will only take effect when it is received in accordance with that clause.

5.3. Where at least 5 Business Days’ Notice is given, one reschedule of a Session may be made without charge, subject to availability.

5.4. Where less than 5 Business Days’ Notice, but at least 2 Business Days’ Notice, is given, 50% of the Session Fee will be payable.

5.5. Where less than 2 Business Days’ Notice is given, 100% of the Session Fee will be payable.

5.6. Where there is Non Attendance, 100% of the Session Fee will be payable.

5.7. If a Session forms part of a prepaid package, any Session cancelled with less than 2 Business Days’ Notice, or not attended, will be treated as used and deducted from the remaining balance.

5.8. Only one free reschedule is permitted for any individual Session. Any further request to move the same Session may be treated as a cancellation and rebooking at the Company’s discretion.

5.9. Cancellation and rescheduling charges may be invoiced separately and are payable in accordance with the invoice terms.

5.10. The Company may, at its absolute discretion, waive a charge in exceptional circumstances. Any waiver on one occasion does not create a precedent.